GENRAL FAQS
Please see below a list of some frequently asked questions. Please see the individual product FAQ sections for more specific questions.
Do we supply only products, and how?
Yes, we supply only our large products, which can be heavy and difficult to transport. We have therefore partnered with and successfully used a specialty delivery company for over 10 years now.
After you place your order, you will receive an order confirmation from ourselves. Once your product is ready for delivery, the delivery company will contact you by phone to arrange a suitable delivery date (they will not just land like a 'normal courier').
When you are contacted, you can discuss any delivery requirements (time requests, access restrictions, etc.). The delivery drivers also endeavor to call you the day before delivery to confirm and give you an approximate time of delivery.
Our delivery provider endeavors to provide a 2-person delivery team to minimize the need for assistance on delivery.
How does self-clean glass work?
Our glass is true Pilkington Active Self-Clean, unlike some other products advertised as 'Easy Clean Products' that are not true Self-Clean.
Our glass is a new generation of "photocatalytic" glass that offers the ultimate in low-maintenance technology. Each unit is manufactured with an invisible dual-action coating on the outer face, which first acts by harnessing the ultraviolet energy in ordinary daylight to power a chemical reaction that breaks down organic dirt.
Secondly, rather than forming droplets, under rainfall, this technology allows for the water to 'sheet off' the glass, carrying the dirt away.